ROMEO Privacy Statement
updated: 31 January, 2018
This is the privacy statement of Romeo B.V. (‘ROMEO’), registered with the Dutch Chamber of Commerce under number 70533512 and registered at De Ruijterkade 7, 1013AA Amsterdam.
This Privacy Statement includes information about:
- The kinds of Personal Data processed by ROMEO
- Cookies and similar technologies
- For what purposes does ROMEO process Personal Data?
- What security measures are in place to protect Personal Data?
- ROMEO’s limits of responsibility concerning third parties
- Viewing and changing your Personal Data
- Changes to this Privacy Statement
- Applicable law and competent court
- What to do if you have any questions or remarks
- Essential Account and Profile data
To access the non-public part of the Service, you must first create an Account. ROMEO offers two different kinds of Accounts: User and Groups (formerly known as Clubs/Guides). When you create an Account, you have to provide some Personal Data, such as your preferred profile name, your location, your birth date and your email address. ROMEO stores this Personal Data as well as other Personal Data provided by you when you use the Service.
- Voluntarily provided data
You can voluntarily upload additional Personal Data to your Account and Profile, for example body stats, personal interests, information about your sexual preferences, and how people can get in touch with you. You can also choose to upload and display personal photos of yourself in your Profile or your gallery.
Personal Data that you upload to your Profile or that you post on the Website or the App becomes public in case you choose to make it public. This means that anyone may be able to see this information, for example through the User search feature. You should always think carefully about what information you want to make public and what you would prefer to keep private. You can customize your privacy settings in your Account.
If you choose to purchase Additional Services such as a PLUS subscription, you will need to provide certain information to our payment provider Acapture as further described in “3. For what purposes does ROMEO process Personal Data?”, sub3.
If you have any written communication with ROMEO’s support, the communication and any data supplied to ROMEO will be stored.
- Location data
When using the Service you have to provide your location, which we store on our servers. You choose your location by means of Google Location Services and your web browser or mobile device. For a description of data collected and used by them, please see their privacy policies. You may also choose to share your location. In doing so, other functionalities become available. This will, for instance, enable you to see the distance between yourself and other Users.
Like on other websites and apps, revealing your location is not without risk. Sharing your location can reveal intimate information about yourself and your activities. Because of these risks, ROMEO gives you the option of choosing if a location is shared or not.
Please be aware, if you activate your mobile position which is automatically tracked by GPS, your location will always be shared. By doing this you may be giving others an intimate overview of your habits and patterns. This could include sensitive data such as: visits to hospitals, places of worship, presence at political demonstrations or presence at locations that might reveal information about your sex life. Revealing your location could also increase your risk of burglary, physical aggression and stalking.
- Automatically generated information
Like most other websites and apps, ROMEO gathers and processes automatically generated information about how you use our Service. This also occurs if you visit our Website without logging in to an Account. The information gathered includes among other things your IP-address or the identifier of your device, your browser type and the display resolution of your computer screen or mobile device. This kind of information helps us to better understand how our Service is used, to facilitate its usability, and how we can improve it to suit the needs of our Users.
- Additional requested information
ROMEO may request additional information from you to verify information you have posted on your Account or Profile.
- What are cookies?
- Cookies used by ROMEO
- Essential functional cookies
ROMEO uses essential functional cookies that are strictly necessary for the functioning of the Website and for the provision of services explicitly requested by you, the User. These cookies are used for services such as keeping you logged in to the Website, letting you navigate between pages efficiently, remembering your username, settings/preferences and other input. They also generally improve your experience of our Service.
- Cookies for effectivity and analytics
ROMEO also uses Google Analytics for planetromeo.com and its related subpages. These are so-called ‘third party analytics cookies’, through which we get information about how users interact with these pages.
- Tracking cookies
While using the Website, our ad server, Google DoubleClick, can store tracking cookies on your device. These are used to build up a profile of your advertisement banner clicking behavior. This is an anonymous profile, unless you are signed in to Google. In that case, this information might be associated with your Google account. Google provides instructions of how to opt-out of interest-based advertising from Google here: https://support.google.com/ads/answer/2662922?hl=en
- Essential functional cookies
- Managing cookies
When visiting our Website or App, your consent is requested for the storage and use of tracking cookies (type 2c). Whether you give your consent or not, it is stored in a cookie, so that your preference is remembered for following visits.
You may visit the websites mentioned under 2c to opt-out of the use of these cookies, if the vendor or ad network offers this possibility. Alternatively, you can opt-out of some third-party vendor’s use of the cookies for internet-based advertising by visiting aboutads.info.
If you’re using a computer that is also used by other people, always log out from the Service using the logout link, delete cookies that have been set and close your browser window. Remember to also keep your password strictly private to prevent others from being able to use your Account.
If you wish to restrict or block cookies which are set on your device, then you can do this through your browser settings. The help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org or www.allaboutcookies.org, which contain comprehensive information on how to do this on a wide variety of desktop browsers.
The above mentioned anonymous profile is not linked to your Personal Data known to us, but only serves advertisements that are as relevant as possible to you. These cookies/device identifiers can be used to serve ads based on your prior visits. This profile is also built on the basis of comparable information Google DoubleClick and other third party ad networks (as listed above) get from your visits to other websites from their network.
While you are using the App, ROMEO uses Google Firebase through which we get the information about how Users make use of the App. For this purpose Firebase uses a device identifier to build an anonymous profile.
For more information on cookies and device identifiers which ROMEO is using, see our Cookie Matrix.
3. For what purposes does ROMEO process Personal Data?
ROMEO processes Personal Data for the following purposes:
- to enable you to use the Service
- to deliver Additional Services that you have purchased
- to keep you updated with relevant information about our Service, for example through content, promotions, surveys etc.
- to inform you about ROMEO’s other products or services
- to provide you with targeted advertisements
- to improve and/or customize the Service
- to identify and prevent fraud
- to provide support
- to verify information posted on your Account or shared by you via the Website or App
- to pass your Personal Data to third parties, if we are obliged to do so by law
ROMEO will process the Personal Data you provided to enable you to create an Account and Profile and to use our Service. ROMEO may also use your email address to send you information and updates about your purchases.
ROMEO aims to keep you informed of any changes to its Services, or similar products or services. ROMEO will use your Personal Data to notify and/or email you regarding these changes, products or services. Please be aware that you will also receive emails and/or notifications from ROMEO concerning the proper functioning of your Account.
ROMEO allows you to interact and communicate with other Users. For instance, you can share content or your location. If you have unread messages on your Account and you have not read them within two weeks, ROMEO may remind you about these messages.
As part of the Service, ROMEO may present User Content, that you have chosen to make publicly visible to other Users of the Website or App like highlighting User profiles or showing interesting profiles in the GuyCandy Section of the Website or the App.
Furthermore, ROMEO may present content, that a User has chosen to make publicly visible, by email to other Users of the Website or App.
When you write to ROMEO with an enquiry, request or question, you may choose to include some Personal Data. Such communications and any additional data supplied will be stored by ROMEO. ROMEO may use your email address to reply to you and your Personal Data may also be used to help us improve or respond more effectively to your customer service requests and support needs.
ROMEO may request additional information from you to verify Personal Data or other information posted to your Account, on your Profile or that you have otherwise shared via the Service. Based on this information, ROMEO may, at its sole discretion, decide to remove certain Personal Data or information and/or to suspend your use of the Service or terminate your Account.
ROMEO does not sell, trade or rent your Personal Data to third parties without your prior consent.
ROMEO can provide your Personal Data to third parties, when this is necessary for providing the Service and/or Additional Services to you, for carrying out your instructions or when necessary to comply with applicable legislation. ROMEO will provide User Content, that you have chosen to make publicly visible, on the HUNQZ website.
If you choose to purchase Additional Services such as a PLUS subscription, you will need to fill in your payment details in the appropriate fields provided by Acapture. ROMEO does not receive, process or store these financial data, such as credit or debit card data, or bank account information, except to the extent that it is by law required to do so.
The financial details you provide will be processed by Acapture, with the sole purpose of completing the financial transaction. These financial details will only be passed on to financial institutions who are involved in the chosen transaction (eg. your bank or credit-card company). Acapture is not entitled to pass on any financial details to other third parties. Acapture will only disclose data in case this is (a) statutory obligation, an order of a court of competent jurisdiction or an order of a competent regulatory body. For more information about Acapture, and its security, visit www.acapture.com.
As part of the Service it provides, ROMEO pursues fraud identification and prevention. To this end, ROMEO may provide Personal Data to (a) third part(y)(ies) it hires to perform fraud identification and prevention activities as our processor on our behalf.
ROMEO may provide “aggregated anonymous data” about the usage of the Service to third parties for such purposes as it deems to be appropriate. “Aggregated anonymous data” is data that cannot be traced back to you and which therefore does not count as Personal Data. For instance, ROMEO may use aggregated anonymous data to better understand how you and other Users use the Service.
In the event that ROMEO (or any parts of it) are transferred to a third party, or that ROMEO merges with a third party, or undergoes reorganization, your Personal Data may also be disclosed and/or transferred to that third party. This third party will have the right to continue to use Personal Data and other information that you provided to ROMEO.
ROMEO may disclose your Personal Data where it believes, in good faith, that it is necessary to comply with a court order, ongoing judicial proceeding, criminal or civil subpoena, or other legal process or request by law enforcement authorities in the Netherlands, or to exercise its legal rights or defend itself against legal claims.
The security of your data and that of other Users is very important to ROMEO. We have implemented technical and organizational measures to protect your Personal Data against loss or any form of unlawful processing. ROMEO stores Personal Data on servers with limited access. These servers are located in secured buildings.
ROMEO offers SSL encrypted access. Using SSL, the data exchange between your personal computer or mobile device and ROMEO’s server is protected with up to 256-bit encryption to help prevent unauthorized parties from being able to intercept and read your data. SSL encryption is always activated’.
It is your responsibility to protect the security of your Credentials. Please note that emails, instant messages and other means of correspondence are not necessarily encrypted. ROMEO strongly advises you not to communicate any confidential information through emails, instant messages or other means of correspondence.
Our Service may contain services offered by third parties. There may also be advertisements or content containing hyperlinks to the websites or services of partners, advertisers, and other third parties.
ROMEO has no control or influence over the content, websites or services of these third parties. Different privacy policies may apply to the use of third party websites and services. This Privacy Statement only relates to Personal Data which has been obtained by ROMEO through your use of the Service. ROMEO does not accept any responsibility or liability for the content, practices or operation of third party websites and services.
When you use our Service, you are responsible for the Personal Data and information about yourself that you choose to share with others via the Service. ROMEO does not accept any responsibility or liability in this regard.
You can always view, edit or delete the Personal Data in your Account. You can also change the privacy settings of your Personal Data in your Account.
If you want to know what Personal Data ROMEO has stored about you, you can contact ROMEO, with reasonable frequency, by sending an email to [email protected] ROMEO will send you an overview of all your stored Personal Data within four (4) weeks from the date we receive your request.
After your receipt of this overview, you may request ROMEO to correct, supplement, delete or block Personal Data that is factually incorrect, incomplete or irrelevant for the purpose of processing, or if the data is in violation of a legal provision. ROMEO will inform you within four (4) weeks whether it will comply with your request.
If you wish to delete your entire Account you can do so in your Account on www.planetromeo.com and in the App.
After deletion of your Account, ROMEO may store your Personal Data and Account for a further period of time for a number of reasons, including but not limited to legal obligations concerning the retention of accounting information and the prevention of malicious actions resulting from identity theft or other offenses or crimes such as fraud. Deleted Personal Data and Accounts are only accessible to ROMEO or (a) third part(y)(ies) it hires for such storage. The Deleted Personal Data cannot be accessed by any Users of the Service. All retained Personal Data continues to be subject to this Privacy Statement.
ROMEO can update this Privacy Statement at any time. ROMEO will publish the updated version of the Privacy Statement via the Service. ROMEO encourages you to check this page from time to time to be aware of any changes to this Privacy Statement and to stay informed about how ROMEO protects your Personal Data. It is your responsibility to review this Privacy Statement periodically and familiarize yourself with any updates.
If you have any questions or remarks about ROMEO’s Privacy Statement or have any complaints in regard to our use of your Personal Data, please contact ROMEO via the Website or by sending an email to [email protected]